Refund Policy

We want you to feel great about working with us. If something's not working, tell us — and if we can't fix it, we'll refund you. This policy is intentionally generous.

Payment processor note: purchases are processed by either Paddle (Paddle.com Market Limited and affiliates), acting as the merchant of record, or Stripe, Inc., depending on the checkout. You can request a refund for any order from us using the email below and we'll process it on the underlying processor. For Paddle orders, you may also request a refund directly from Paddle at paddle.net. Approved refunds are returned to your original payment method, typically within 3–10 business days depending on your bank.

Courses & digital products

• 30-day money-back guarantee. Email david@highcaliberai.com within 30 days of purchase and we'll refund 100% — no quiz, no "completion threshold," no hoops.
• If you discover an issue after 30 days, email us anyway. We review case-by-case and lean toward saying yes.
• Refunds go back to the original payment method, typically within 5–10 business days.

Premium assessments & one-off PDFs (e.g., $19 Action Plan)

• Full refund within 14 days if the deliverable didn't meet what was advertised. Just ask.

Workshops & training

• Cancel 14+ days before: 100% refund.
• Cancel 7–13 days before: 50% refund or 100% credit toward a future session.
• Cancel inside 7 days: credit toward a future session within 12 months.
• If we cancel or reschedule, you get a full refund or a credit — your choice.
• You can transfer your seat to a colleague at no charge.

Consulting, Fractional CMO & Speaking engagements

• Governed by the signed Statement of Work or speaking agreement; that document controls.
• Default posture: monthly retainers can be cancelled with 15 days' notice; unused, unworked time is refunded pro-rata.
• Fixed-scope projects: if we haven't delivered the milestone, you don't pay for it. If you're unhappy with a delivered milestone, we'll revise it once at no charge before discussing a partial refund.
• Speaking deposits are refundable up to 30 days before the event; inside 30 days, the deposit is retained or applied to a rescheduled date within 12 months.

Newsletters & free content

Free, so nothing to refund — but you can unsubscribe any time from the link in any email.

Chargebacks

If something's wrong, please email us first — we almost always resolve issues faster than a card dispute. Filing a chargeback without first contacting us may result in losing access to purchased products.

How to request a refund

Email david@highcaliberai.com with your order details and a sentence on what didn't work. We aim to respond within 2 business days.