Refund Policy

We want you to feel great about working with us. If something's not working, tell us — and if we can't fix it, we'll refund you. This policy is intentionally generous.

Payment processor note: purchases are processed by Stripe, Inc. You can request a refund for any order from us using the email below and we'll process it through Stripe. Approved refunds are returned to your original payment method, typically within 3–10 business days depending on your bank.

Courses & digital products

• 30-day money-back guarantee. Email david@highcaliberai.com within 30 days of purchase and we'll refund 100% — no quiz, no "completion threshold," no hoops.
• If you discover an issue after 30 days, email us anyway. We review case-by-case and lean toward saying yes.
• Refunds go back to the original payment method, typically within 5–10 business days.

Premium assessments & one-off PDFs (e.g., $19 Action Plan)

• Full refund within 14 days if the deliverable didn't meet what was advertised. Just ask.

Workshops & training

• Cancel 14+ days before: 100% refund.
• Cancel 7–13 days before: 50% refund or 100% credit toward a future session.
• Cancel inside 7 days: credit toward a future session within 12 months.
• If we cancel or reschedule, you get a full refund or a credit — your choice.
• You can transfer your seat to a colleague at no charge.

Consulting, Fractional CMO & Speaking engagements

• Governed by the signed Statement of Work or speaking agreement; that document controls.
• Default posture: monthly retainers can be cancelled with 15 days' notice; unused, unworked time is refunded pro-rata.
• Fixed-scope projects: if we haven't delivered the milestone, you don't pay for it. If you're unhappy with a delivered milestone, we'll revise it once at no charge before discussing a partial refund.
• Speaking deposits are refundable up to 30 days before the event; inside 30 days, the deposit is retained or applied to a rescheduled date within 12 months.

Newsletters & free content

Free, so nothing to refund — but you can unsubscribe any time from the link in any email.

Chargebacks

If something's wrong, please email us first — we almost always resolve issues faster than a card dispute. Filing a chargeback without first contacting us may result in losing access to purchased products.

How to request a refund

Email david@highcaliberai.com with your order details and a sentence on what didn't work. We aim to respond within 2 business days.